Privacy Policy

• Full legal name, date of birth, nationality, gender.
• Identification documents: passport, national ID card, residence permit, driver’s license.
• Proof of address: utility bills, bank statements, tax records, or government correspondence.

• Email address, telephone number (mobile and/or landline).
• Residential or correspondence address.
• Alternative contact details were provided.

• Chosen username and password.
• Security credentials, authentication factors, or PINs.
• Account preferences and communication settings.
• Responsible gaming settings: deposit/loss limits, time-outs, self-exclusion measures.

• IP address, browser type and version, operating system, device identifiers, device model.
• Session activity logs: login time, logout time, duration of use.
• Referring URLs and navigation paths.
• Clickstream data, game preferences, and time spent on individual Website sections.

• Technical data generated through cookies, pixels, and similar technologies.
• Analytics data including frequency of visits, behavioral trends, conversion metrics.
• Advertising identifiers (if applicable).

• Documents and information required for Know Your Customer (KYC) verification.
• Data collected for Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) compliance.
• Screening results against sanctions lists, politically exposed persons (PEP) databases, and other fraud-prevention tools.
• Risk scoring and due diligence outcomes.

We process personal data where it is necessary to perform the contract entered into between you and our site. This includes:

• Creating, verifying, and managing your player account.
• Providing access to gaming services and associated features.
• Processing deposits, withdrawals, and other payment transactions.
• Ensuring delivery of bonuses, loyalty rewards, and promotional offers associated with your account.
• Providing customer support, dispute resolution, and account management services.

If you fail to provide the data necessary for these activities, we may not be able to provide you with our services.

We may process your data where it is necessary to pursue our legitimate interests, provided that your fundamental rights and freedoms are not overridden. These legitimate interests include:

• Ensuring the security and integrity of our Website and gaming platform.
• Detecting and preventing fraudulent transactions, account misuse, or multiple account abuse.

Where we rely on this ground, we balance our interests with your rights by implementing appropriate technical and organizational safeguards.

In certain situations, we process your data only when you have provided explicit consent, which you may withdraw at any time. This applies to:

• Sending direct marketing communications, including promotional emails, newsletters, and bonus offers.
• Using non-essential cookies, pixels, and tracking technologies for analytics and personalized advertising.
• Processing certain optional categories of data (e.g., survey participation, marketing preferences).

You are always free to refuse or withdraw consent without affecting your access to core services, except where consent is required to use optional features.

In rare and exceptional cases, we may process personal data to protect the vital interests of you or another person, such as:

• Preventing imminent harm to life, safety, or physical integrity.
• Responding to urgent medical or legal emergencies involving users of our platform.

This basis is applied only in extraordinary circumstances where no other lawful ground applies.

We respect your privacy and only share personal data where it is strictly necessary to fulfill the purposes outlined in this Privacy Policy, in compliance with applicable laws (including the GDPR and gambling regulations). All third parties are subject to confidentiality and data protection obligations, and we never sell or rent your data to external parties for commercial gain.

We will not disclose your personal data to third parties other than those listed above, except where:

• You have provided explicit consent;
• We are legally required to do so (e.g., by court order or government authority);
• It is necessary to protect the rights, safety, or property of our site, its users, or the public.

All third-party service providers are subject to Data Processing Agreements (DPAs) or equivalent contractual obligations to ensure that your personal data is handled in compliance with GDPR, and only for the purposes specified by our site.

• Essential Cookies (Strictly Necessary)
• Functional Cookies
• Analytics Cookies
• Marketing & Advertising Cookies

Some cookies are placed by third parties such as:

• Game providers (to ensure game functionality and detect misuse).
• Payment processors (for fraud detection and secure transactions).
• Marketing/affiliate partners (for campaign attribution).

These third parties may process your data outside the EEA. Where applicable, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place.

You can:

• Adjust your browser settings to block or delete cookies.
• Use our Cookie Preference Tool (available on the Website) to withdraw or grant consent for non-essential cookies at any time.
• Note: Disabling essential cookies may prevent proper Website functioning (e.g., inability to log in or make payments).

For further details, please see our [Cookie Policy]

To exercise any of these rights, please contact our Data Protection Officer or privacy team (see Section 7). We will respond to requests without undue delay and within one month of receipt, in full compliance with GDPR requirements. Where requests are particularly complex, the response period may be extended by a further two months, and you will be notified of any extension and the reasons for it.

• Retained for the duration of your account activity.
• After account closure, retained for 5–7 years to comply with anti-money laundering (AML), financial reporting, and other regulatory requirements.

• Identification and verification documents (passport, ID, proof of address, etc.) are retained for at least 5 years following account closure, in accordance with legal obligations under AML regulations.

• Data used for marketing purposes (emails, preferences, consent records) is retained until you withdraw consent or unsubscribe from marketing communications.

• Logs, IP addresses, and other technical data collected for fraud prevention, security monitoring, and auditing are retained for 12–24 months.

Once retention periods expire, personal data is securely deleted or anonymized so that it can no longer be linked to you. We implement strict technical and organizational measures to ensure data is disposed of securely.

We implement appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your personal data, including but not limited to:

• Data Encryption and Pseudonymization - all sensitive personal data, including financial and identity data, is encrypted in transit using TLS/SSL protocols. Where appropriate, personal data is pseudonymized to minimize identification risk.
• Network and System Security - Firewalls, intrusion detection and prevention systems, and continuous network monitoring are in place. Regular vulnerability assessments, penetration testing, and security audits are performed.
• Access Controls - Personal data access is restricted to authorized personnel based on role and necessity. Staff are bound by confidentiality obligations and undergo security awareness training.
• Data Backup and Recovery - regular secure backups are maintained to prevent accidental loss or destruction. Data recovery procedures are tested to ensure integrity and availability in case of incidents.
• Incident Management - Data breach detection, response, and notification protocols are in place in compliance with GDPR Articles 33 and 34.